elanggame Privacy Policy
This page describes what we collect when you use elanggame and how we keep that data protected. We believe transparency about your information builds trust, so we've laid out our practices in plain language. Our commitment is to handle your personal data responsibly, whether you're accessing our sportsbook from Jakarta, Surabaya, or anywhere our services are available.
We at elanggame operate an online entertainment platform offering sportsbook coverage (football, badminton, MotoGP), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games, and esports markets. To deliver these services securely and comply with local regulations, we collect and process certain information about you. This policy explains what that information is, why we need it, and how we protect it.
Our services are available only where local law permits. If you have questions about how your data is handled on elanggame, this page should answer them. If not, you can reach our support team through the channels listed at the end.
What We Collect on elanggame
We collect information in several ways. When you create an account, we ask for your email address, phone number, and a password. During account verification (KYC), we request identity documents—such as a national ID or passport—to confirm who you are. This is a legal requirement in most jurisdictions where we operate.
When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, or bank transferwe record the transaction details: amount, payment method, timestamp, and confirmation status. We also collect your banking information (account holder name, account number) to process withdrawals. None of this data is shared with third parties except where required by law or to complete the transaction itself.
On your mobile device, we may collect device identifiers, operating system version, and app version to troubleshoot technical issues and send you push notifications about account activity, game updates, or promotional messages. You can disable notifications in your phone settings at any time.
We also log your activity on elanggame—which games you access, when you log in, your balance history, and betting patterns. This helps us detect fraud, prevent underage access, and comply with anti-money-laundering regulations.
Data we do not collect
We do not ask for your social media accounts, browsing history outside elanggame, or health information. We do not sell your data to advertisers or data brokers.
How We Use Your Data
Your email and phone number are used to send you account notifications: login alerts, deposit confirmations, withdrawal status updates, and password-reset links. We also use them to contact you if we detect suspicious activity on your account.
Your identity documents and banking details are used solely to verify your identity (KYC compliance) and process your deposits and withdrawals. We retain these securely and do not share them with marketing partners or third-party platforms.
Your activity logs help us maintain platform security. We analyze betting patterns to detect fraud, money laundering, or underage access. If we suspect a violation, we may freeze your account pending investigation.
We may also use anonymized, aggregated data (e.g., "X% of users in Bandung prefer football markets") to improve our platform and understand user preferences. This data cannot identify you personally.
Third-Party Processors
We work with payment processors to handle deposits and withdrawals. These companies see only the information necessary to complete the transaction—your name, account number, and transaction amount. They are bound by confidentiality agreements and cannot use your data for their own purposes.
We also use cloud hosting providers to store your data securely. Our servers may sit outside your jurisdiction (for example, in Singapore or Malaysia), but we encrypt all sensitive information in transit and at rest. You can request details about our data centers by contacting support.
We do not share your data with advertisers, social media platforms, or analytics companies. The only exception is when required by law—for example, if a court orders us to disclose information for a criminal investigation.
Your Rights and Choices
You have the right to access, correct, or delete your personal data. If you want to review what we hold about you, request a correction, or ask us to delete your account and associated data, contact our support team. We will respond within 30 days.
You can also opt out of promotional emails and push notifications at any time. Log into your elanggame account, go to Settings, and adjust your notification preferences. Opting out of marketing messages will not affect transactional alerts (e.g., withdrawal confirmations).
If you believe we have mishandled your data or violated this policy, you have the right to lodge a complaint with your local data protection authority. We encourage you to contact us first so we can address your concern directly.
Key takeaways
- We collect email, phone, identity documents, and banking details for account verification and transactions.
- We use your data to process deposits and withdrawals, detect fraud, and send you account notifications.
- We do not sell your data to third parties or share it with advertisers.
- You can request access, correction, or deletion of your data at any time.
- Our servers use encryption to protect your information in transit and at rest.
Cookies and Tracking
When you visit elanggame on your mobile browser or desktop, we use cookies to remember your login session and preferences. These are essential for the platform to function—without them, you would need to log in every time you refresh the page.
We do not use cookies to track you across other websites. If you disable cookies in your browser settings, you may not be able to access your elanggame account. Our mobile app does not rely on cookies; instead, it uses secure tokens stored on your device.
Contact elanggame
If you have questions about this privacy policy or how we handle your data, reach out to our support team. We are available via email and in-app messaging. Response times vary depending on the volume of inquiries, but we aim to reply within a reasonable timeframe.
This policy was last updated in 2024 and may change as our platform evolves. We will notify you of any material changes by email or through a prominent notice on elanggame. Your continued use of the platform after such changes constitutes your acceptance of the updated policy.